S03_faq

For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.

You may try to ask your question to the SERVICE CENTER for further clarifications

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. Generally the higher the brightness level on the smartwatch, the lower the battery lasting.

Charging animation will be shown while smartwatch is charging

You shall check whether the two charging base metal pillars are correctly fit into watch backside charge points or not

Charging time will be around 2-3 hours.

There's a battery icon on watch display which shows the battery level.

Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.

In order to turn on the smartwatch try a long push on the 3H button or put the watch onto the charger, make sure it is charged enough.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. If battery loose power too fast, please contact Morellato Sevice Center for help.

You shall push 3H button to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.

The watch actually doesn't work when charging, it only shows the charging animation.

You shall enter the APP and follow these steps: Smartwatch All Day Blood Pressure setting Blood Pressure detection interval choose 30 min / 60 min / 120 min

Here the following steps: From the watch: swipe down to first interface sun icon Brightness From the main menu: Setting Brightness

Here the following steps: From the APP: Smartwatch Factory reset From the watch: left swipe to main menu Setting Reset

Here the following steps: from the APP: Smartwatch All Day Heart Rate setting Heart rate detection interval choose 30 min / 60 min / 120 min

Here the following steps: From the watch: swipe left to main menu swipe down to Language

Here the following steps: From the watch: 1) swipe down to first interface and turn on BT3.0; 2) go to your smart phone setting Bluetooth find out SECTOR S03 CALL, connect it. 3) open your music player and make sure the phone can access internet. 4) from the watch left swipe to main menu music play

You shall enter the APP and follow this step: Notification turn off the APP you don't want receive notification from.

First of all make sure that the smartphone is allowed to share notifications and details to the smartwatch. If notifications are still not working, you shall enter the APP and follow this step: Notifications check if you turned on the notification switch for related APP

We do not store in any way your personal data and it is used solely to give you a more personalized experience with S-03 and S-03 APP.

This kind of data is not compulsory but it is only needed for a better calculation and management of your sports activity and for HR and BP monitoring.

You shall enter the APP and follow this step: Main Select the top-left person icon Nickname login Edit

You normally will get automatically FW / UI updates, but you can double check if it is the latest version by tapping on FIRMWARE or UI VERSION on the Smartwatch tab on the mobile APP

You shall enter the APP and follow this step: Smartwatch Set the target

It is automatically synced with the phone time when it's connected. In case of any discrepancies, make sure the device is connected

You should normally re-connect to the smartphone and complete the update through S-03 APP will fix it. Make sure phone with good condition of internet access. Or please contact Morellato Service Center for assistance.

Here the following steps: from the APP: Main Profile (the top-left one person icon) Manual

In order to be able to both make and receive calls properly, firstly you have to allow the ""connection call"" setting on your smartwatch from the watch: Main menu Swipe down Click on the CONNECTION CALL button and wait till the icon has a blue outline. Secondly, you have to go into the BT section of your smartphone and connect to both SECTOR S-03 and SECTOR S-03 CALL devices. Then you have to check if the CONNECTION CALL button in the smartwatch is now fully blue: if so, you are ready to both make and receive calls. Of course make sure that call notifications are active in the phone APP: Main menu notifications call button.

If you want to make the smartwatch not able to make/receive any call follow these steps: from the smartwatch: you simply have to unable the CONNECTION CALL icon on the smartwatch by tapping on it and wait till the icon becomes gray from the phone: unpair SECTOR S-03 CALL device from the BT section

S-03 supports smart phones IOS version 10.0 or above / ANDROID 5.0 or above; you can check your phone system version in Settings General About Software version for IOS phone; and Settings About Phone Software information for ANDROID phone

The smartwatch can stay connected obstacles-free at least 10 meters and max 20 meters depending on the quality of the Bluetooth.

The phone call/message notification is only active while the APP is allowed to obtain related permissions from your phone. It's required at the beginning of first connection in APP and you should choose ALLOW to authorize the APP to do so.

The device need to be kept close to the smartphone and with BT active and battery charged, if so it should not disconnect.

Sports/health data will be uploaded and refreshed in phone APP while you active the APP, you just have to wait for a few seconds. Make sure that the BT is well connected.

The phone operating system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S03 App on your phone for long time it might happen. But the watch will re-connect automatically with your phone if you activate S03 App only after few seconds.

To pair properly the smartwatch with the APP smartphone make sure BT is ON on your smartphone first. Then from the APP main menu click on the WATCH icon on the bottom page click on SECTOR S-03 on the upper side of the page then choose your model. In the next page you ave to click on the device (ex: SECTOR S-03 + watch ID). On the watch you have to confirm pair request. Bluetooth connection SECTOR S-03 for data is now on. If you wish to connect your smartwatch for phone calls also, swipe down from the smartwatch main page, then click on CALL CONNECTION (microphone icon). The grey icon becomes white, then from the smartphone Bluetooth menu choose SECTOR S-03 CALL. The microphone icon becoms blue ant the smartwatch is now paired for phone calls. It's important that the notifications are allowed also. You can chek or change authorisations from the App menu NOTIFICATIONS (envelope icon) on the bottom. Phone and Messages must be active. You can there also switch on/off notifications for the other App. The phone system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S03 App on your phone for long time it happens. But the watch will re-connect automatically with your phone if you active S03 App only after few seconds.

No, you won't loose data

Synchronization is instant while the APP is on.

Yes, you can just open the APP and tap on ""Main"" section.

Android version 1.1.2.8； IOS version V1.0.6; to check the APP version: Main menu Me (top left icon of person) Settings

You will get the smartwatch box and the related dock charger and of course the smartwatch.

You may try to ask your question to the SERVICE CENTER for further clarifications

While the fix pin fits the strap hole properly, the strap should not easily open.

You may try to ask your question to the SERVICE CENTER for further clarifications

S-03 is designed with easy click spring bar so you can change straps by yourself easily.

We suggest to trying unpairing completely the BT from the phone and also reset the device (if screen is moving). Then keeping it fully charged and trying to connect again the device, you shall check if any firmware update is available from the APP.

You shall put the watch on the charger to light it up, or if it has enough power try to push 3H button to light it up or try a long push to turn it on.

S-03 provides 6 watch faces and extra 6 watch faces in APP for user's options. To change watch face just keep pressing on the main display until it shows all the different display options. On the App you shall enter smartwatch change display and select those ones you prefer, then start synchronisation. The smartwatch must be near the phone

You shall enter the APP and follow this step: Notifications from the list you can turn off the notification you don't want to see on your watch.

Here the following steps: from the watch you shall left sweep to main menu Setting Vibration Level 0 .

You shall check whether any FW and UI updates are available: if they are, in this case you shall download and install it/them.

Like smartphone, S-03 screen does not work well with wet finger, so please keep the screen out of sweat or water. If is not a water issue, make sure UI and FW are well updated and in case perform a smartwatch data reset. If still not working please contact Morellato Service Center for assistance.

There is no need to keep it open all the time. The watch will re-connect automatically with your phone if you active S-03 App again.

Yes.

No you can't

No, S-03 App supports only one phone with one watch per session

You shall enter the APP and follow this step: Main menu Blood Pressure, it will be displayed the Blood Pressure chart. You can follow the same procedure for Heart Rate

Button is used mostly to going back to the main page, but also to turning on/off the device. Please go to the user manual in the phone APP for more details

Please try to push and pull it slightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.

Please try to push and pull it slightly to see if it will self-restore or not. If not, please contact Morellato Service Center for assistance.

You shall swipe down from smartwatch main page and check if call connection icon is connected (if it's connected it should have a total blue color). If you one-click the microphone icon it will show you a Bluetooth icon, at this point you shall go to smartphone Settings Turn on Bluetooth Click to connect to SECTOR S-03 CALL

In order to pick up a call from the smartwatch you need to have SECTOR S-03 CALL bt device connected to the smartphone. To connect, you shall swipe down from smartwatch main page and check if call connection icon is connected (if it's connected it should have a total blue color). If you one-click the microphone icon it will show you a Bluetooth icon, at this point you shall go to smartphone Settings Turn on Bluetooth Click to connect to SECTOR S-03 CALL

Check if the volume is too high and make sure there is no water / dust / objects on the speaker side.

Yes, you can adjust the volume both on the phone and the watch during the call.

From our tests results, if the connection is stable a call will not drop. A call could drop if the mobile network is unstable or you are too far from the smartphone, causing the BT connection to drop.

You shall enter the APP and follow these steps: Main menu Smart watch Remote Camera; then press the pusher on your S-03 and take a photo

Here the following steps: from the APP: Main menu Smart watch Do not disturb Switch it on/off; from the watch: swipe down x 2 click on the ""Do not disturb mode"" (the moon icon one) to switch it on/off;

The sensor requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of no hurting your wrist.

The sensor is not a medical level or high performance apparel and it requests a little bit tight contact to your skin to detect the Heart Rate and Blood Pressure. You can try to wear the watch tighter but be aware of no hurting your wrist.

You shall enter the APP and follow this step: main menu Heart Rate, it will be displayed the Heart Rate chart. You can follow the same procedure for Blood Pressure.

To make sure you don't have problems receiving notifications on Android device, you need to follow all these steps: 1) SETTINGS CONNECTIONS BLUETOOTH Pair and connect the two devices SECTOR S-03 and SECTOR S-03 CALL 2) SETTINGS APPS Select SECTOR S-03 Click on NOTIFICATIONS Activate SHOW NOTIFICATIONS 3) SETTINGS APPLICATIONS Select SECTOR S-03 Click on PERMISSIONS Click on the features you want to authorize and select ALLOW 4) SETTINGS BATTERY AND DEVICE CARE BATTERY Check that the POWER SAVING MODE item is enabled or disabled: to avoid any problems in receiving insurance notifications that the mode is disabled

You need to download SECTOR S-03 APP, you may download it from Google Play Store and App Store or with the QR code here below.

You shall swipe down from smartwatch main page and check if call connection icon is connected (if it's connected it should have a total blue color). If you one-click the microphone icon it will show you a Bluetooth icon, at this point you shall go to smartphone Settings Turn on Bluetooth Click to connect to SECTOR S-03 CALL. Once connected, make sure the volume is high enough by controlling it from the phone.

Make sure SECTOR S-03 CALL is connected and volume is high enough by controlling it from the phone.

Here the following steps: from the APP: Smartwatch Factory Reset CONFIRM from the watch main page swipe left Settings Reset YES

Yes, you can do it with a long push on the button or by following these steps: swipe left from the smartwatch main page Settings Shut down YES

No. Data will be kept and after a re-connection you can review them from your phone APP.

Yes. If the watch is off, BT is off as well, so connection of course can't work.

While you are sleeping with a S-03 watch, it will monitor your heart beat / blood pressure and your movements during your sleep. Then it provides a sleep report through our algorithm.

If you want to monitor your sleep, make sure you go sleeping wearing your S-03 watch. You can see the record from SLEEP tab in the APP on the following day.

You shall enter the APP and follow this step: Main menu Sleep, it will be displayed the Sleep chart.

Here the following steps: 1) from the phone App Sports Select the icon on the right Choose the sport you would like to start 2) from the watch main page: Swipe left Sport Choose the sport you'd like to start In the first way (No.1) you can have a GPS tracking from you smart phone, while with the second way (No.2) you can't.

Here the following steps: from the phone APP Main Click on ""Last Workout"" Choose the sport record you'd like to review.

GPS function need to be activated from the APP and the phone need to be kept at reach with BT always connected.

As a normal stopwatch you may just start and pause / reset the total time counting on the display.

They will be synchronized immediately while the APP is on

Every device can have a slight different ways to calculate steps due to different hardware. Try a wear the device properly to ensure the most accurate step calculation.

As a normal stopwatch you may just start and pause / reset the total time counting on the display.

Make sure the address book is well synced. Here the following steps: from the APP Smartwatch Synchronize contacts SELECT START SYNCHRONIZATION: from the watch Main Page swipe left to Menu Phone Book

Time is synced from your smartphone, so make sure that the smartwatch is well connected with the BT. If time is still wrong, we suggest to reset the data of the device, manually disconnect from the BT and pair again.

Yes, it will show the time correctly even after unpairing but it won't do it if powerd off or out of battery.

S-03 is an IP67 therefore it is water proof in case of washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

S-03 is an IP67 therefore it is water proof in case of washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

S-03 is an IP67 therefore it is water proof in case of washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

S-03 is an IP67 therefore it is water proof in case of washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

S-03 is an IP67 therefore it is water proof in case of washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

No, S-03 is an IP67 device therefore it does not support diving for long periods of time.

Since S-03 is an IP67 device therefore it is water proof and it should not have any problems even with heavy rain.

S-03 is an IP67 therefore it is water proof in case of washing hands and against strong jets of water. We still suggest NOT to wear it in high steam environments or while using any soap or detergents.

Make sure your phone can access internet and the BT is well connected: if that, watch will capture and display the weather automatically after connecting.

You may try to ask your question to the SERVICE CENTER for further clarifications