faq S-04

The phone operating system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S-04 App on your phone for long time it might happen. But the watch will re-connect automatically with your phone if you activate S-04 App only after few seconds.

To pair properly the smartwatch with the APP smartphone make sure BT is ON on your smartphone first. Then from the APP main menu >> Click to bind Device >> select SECTOR S-04 with the strongest signal in the searched binding list and wait till it connects. Then go to the BT section of your smartphone and you should see SECTOR S-04 device connected, if it not just tap on it to connect. Then tap on the CALL CONNECTION icon on your smartwatch (the icon on the top that you can find in the menu by swiping down from the smartwatch main page) to make it visible in the BT section of your smartphone, then tap on it to connect. The phone system may kill/shut down the APP background active for some reasons (like power saving, system optimize etc…); if you do not use the S-04 App on your phone for long time it happens. But the watch will re-connect automatically with your phone if you active S-04 App only after few seconds.

No, you won't loose data.

In order to check if the App is updated to the latest version you shall check the App Store for iOS devices and the Play Store for Android devices You can double check it through the APP by following these steps: for iOS devices: Main menu >> click on the top left round Profile icon >> About us: for Android devices: Main menu >> click on the top left round Profile icon >> Settings >> Software version.

S-04 supports smart phones IOS version 10.0 or above / ANDROID 5.0 or above; you can check your phone system version in Settings >> General >> About >> Software version for IOS devices; and Settings >> About Phone >> Software information for ANDROID devices.

The smartwatch can stay connected obstacles-free at least 10 meters and max 20 meters depending on the quality of the Bluetooth.

The phone call/message notification is only active while the APP is allowed to obtain related permissions from your phone. It's required at the beginning of first connection in APP and you should choose ALLOW to authorize the APP to do so. Also make sure that SECTOR S-04 CALL device in the BT section of your smartphone is connected to the smartwatch.

The device need to be kept close to the smartphone and with BT active and battery charged, if so it should not disconnect.

First of all make sure that smartwatch and smartphone are properly paired. Sports/health data will be uploaded and refreshed in phone APP while you active the APP, you just have to wait for a few seconds. Make sure that the BT is well connected. Also make sure that you have the latest APP version installed; for iOS devices: Main menu >> click on the top left round Profile icon >> About us; for Android devices: Main menu >> click on the top left round Profile icon >> Settings >> Software version Make sure to have installed the latest FW version: from the APP main menu >> Sector S-04 >> Firmware version. Finally, make sure that the APP is allowed for a background activity; for iOS devices: Settings >> SECTOR S-04 >> allow BACKGROUND APP REFRESH; for Android devices: Settings >> Apps >> Sector S-04 >> Battery >> you should have by default a not optimised battery usage, so the background activity should be already allowed.

Synchronization is instant while the APP is on.

No you can't. Only automathic synchronization is possible. First of all make sure that smartwatch and smartphone are properly paired. Sports/health data will be uploaded and refreshed in phone APP while you active the APP, you just have to wait for a few seconds. Make sure that the BT is well connected. Also make sure that you have the latest APP version installed; for iOS devices: Main menu >> click on the top left round Profile icon >> About us; for Android devices: Main menu >> click on the top left round Profile icon >> Settings >> Software version. Make sure to have installed the latest FW version: from the APP main menu >> Sector S-04 >> Firmware version Finally, make sure that the APP is allowed for a background activity; for iOS devices: Settings >> SECTOR S-04 >> allow BACKGROUND APP REFRESH; for Android devices: Settings >> Apps >> Sector S-04 >> Battery >> you should have by default a not optimised battery usage, so the background activity should be already allowed.

In order to be able to both make and receive calls properly, firstly you have to allow the "connection call" setting on your smartwatch -> from the watch: Main menu >> Swipe down >> Click on the BLUETOOTH CALL button (at the top of the dial) and wait till the icon becomes white. Secondly, you have to go into the BT section of your smartphone and connect to both SECTOR S-04 (should be already connected) and SECTOR S-04 CALL devices. Then you have to check if the CONNECTION CALL button in the smartwatch watchface has become white with the BT symbol blue. If so, you are ready to both make and receive calls. Of course make sure that call notifications are active in the phone APP: Main menu >> SECTOR S-04 >> Notification settings (the second icon at the bottom of the page) >> check if CALL icon is turned ON.

If you want to make the smartwatch not able to make/receive any call follow these steps; from the smartwatch: you simply have to unable the CONNECTION CALL icon on the smartwatch by tapping on it and wait till the icon becomes gray; from the phone: unpair SECTOR S-04 CALL device from the BT section.

For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.

In order to turn on the smartwatch try a long push on the upper button or put the watch onto the charger. Also make sure it is charged enough.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. Generally the higher the brightness level on the smartwatch, the lower the battery lasting.

Charging animation will be shown while smartwatch is charging.

You shall check whether the two charging base metal pillars are correctly fit into watch backside charge points or not.

Charging time will be around 2-3 hours.

There is a battery icon on the clock display showing the battery level.

Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. If battery loose power too fast, please contact Morellato Sevice Center for help.

You can use both buttons to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.

The watch actually doesn't work when charging, it only shows the charging animation.

You will get the smartwatch box and the related dock charger and of course the smartwatch.

You may try to ask your question to the SERVICE CENTER for further clarifications.

While the fix pin fits the strap hole properly, the strap should not easily open.

You may try to ask your question to the SERVICE CENTER for further clarifications.

S-04 is designed with "easy click" spring bar so you can change straps by yourself easily.

You should normally re-connect to the smartphone and complete the update through S-04 APP will fix it. Make sure phone with good condition of internet access. Or please contact Morellato Service Center for assistance.

Here the following steps; from the APP: main menu >> Sector S-04 >> All day HR settings >> choose 30/60/120 minutes

Here the following steps: from the watch: swipe left from the main menu >> Settings >> Restore Factory; from the APP: main menu >> Sector S-04 >> Restore factory settings.

Here the following steps; From the watch: swipe left from main menu >> Settings >> Language >> choose the language.

Here the following steps; From the watch: swipe left from main menu >> Settings >> Brightness.

Here the following steps; From the watch:1) swipe down to first interface and turn on CALL CONNECTION icon; 2) go to your smart phone settings>> Bluetooth >> find out SECTOR S-04 CALL and connect it; 3) open your music player and make sure the phone can access internet; 4) from the watch swipe left from the main page >> Music >> Play.

You shall enter the APP and follow this step: Main menu >> Notifications >> turn off the APP you don't want receive notifications from.

First of all make sure that the smartphone is BT connected and allowed to share notifications and details to the smartwatch. If notifications are still not working, you shall enter the APP and follow this step: Main menu >> Notifications >> Check if you turned on the notification switch for related APP.

You shall enter the APP and follow this step: Main menu >> Sector S-04 >> Set the target

We do not store in any way your personal data and it is used solely to give you a more personalized experience with S-04 and S-04 APP.

This kind of data is not compulsory but it is only needed for a better calculation and management of your sports activity and for HR and BP monitoring.

You shall enter the APP and follow these steps: Main menu >> Select the top-left round person icon >> Tap on the icon near to the account number >> Select data you want to change.

You normally will get automatically FW / UI updates, but you can double check also on the mobile APP in follwing these steps: Main menu >> Sector S-04 >> Firmware version >> an "ALREADY THE LATEST VERSION" message should pop up if the device is already updated.

It is automatically synced with the phone time when it's connected. In case of any discrepancies, make sure the device is connected.

You may try to ask your question to the SERVICE CENTER for further clarifications.

Here the following steps; from the APP: Main menu >> Tap on the profile icon (the top-left round icon) >> Manual.

We suggest to trying unpairing completely the BT from the phone and also reset the device (if screen is moving). Then keeping it fully charged and trying to connect again the device, you shall check if any firmware update is available from the APP.

You shall put the watch on the charger to light it up, or if it has enough power try to push the upper button to light it up or try a long push to turn it on.

S-04 provides 12 watch faces for user's options. To change watch face just keep pressing on the main display until it shows all the different display options.

The smartphone of course vibrates when it's connected correctly with the smartwatch. If you don't want to get notifications from an app or more than one, you shall enter the APP and follow this step: Notifications >> from the list you can turn off the notification you don't want to see on your watch. If you want to remove vibration we suggest you to turn on the DO NOT DISTURB mode if the vibration bothers you; from the watch: swipe down from the watch main page >> tap on the left moon icon; from the APP: Main menu >> Sector S-04 >> Do not disturb.

If you want to remove vibration we suggest you to turn on the DO NOT DISTURB mode if the vibration bothers you; from the watch: swipe down from the watch main page >> tap on the left moon icon; from the APP: Main menu >> Sector S-04 >> Do not disturb.

Like all smartphones, the screen of the S-04 smartwatch does not work well if the display is wet, so keep the screen away from sweat or water. Also make sure that the device does not receive strong impacts that could damage it. If it's not a water issue, make sure the UI and firmware are up to date and, if so, do a smartwatch data reset. If it still does not work, contact the Morellato Assistance Center for assistance.

There is no need to keep it open all the time. The watch will re-connect automatically with your phone if you active S-04 App again. For Android make sure the APP is not optimized in order to keep receiving data.

Yes.

No you can't.