FAQ S-04 COLOURS

Check that the smartwatch is not connected to other devices. Try to: 1. Reset the smartwatch: Main menu>> Settings>> Reset. 2. If the smartwatch was connected to an iOS device, go to the smartphone settings>> Bluetooth>> Select the S-04 Colours connections and disconnect from the device. 3. For Android also check that all permissions have been given to the APP: Cell phone settings>> APPS>> SECTOR S-04 - S05>> Permissions>> Click on the functions you want to authorise. Your phone's operating system may interrupt/close the background APP activity for some reasons (such as power saving, system optimization, etc...); if you don't use SECTOR S-04 - S05 APP on your phone for a long time it might happen. But the watch will automatically reconnect to your phone only after a few seconds after activating the SECTOR S-04 - S05 APP.

To successfully pair the smartwatch with the smartwatch APP, first make sure BT is turned on on your smartphone. Then from the main menu of the APP >> Device >> Add device >> click on LIST OF DEVICES at the top right and select S-04 Colours with the same BT MAC that you find in the clock menu under the item INFO and wait until until it connects. Once connected, you will receive a notification asking you for authorization to associate your smartphone with the smartwatch, then click on ASSOCIATE. Then go to the BT section of your smartphone and you should see the S-04 Colours device connected, if not, tap it to connect.

You can unpair your smartwatch by following these steps: APP>> Device >> Remove device Or you can dissociate the smartwatch directly from your phone settings: -Android: Settings >> Connections >> Bluetooth >> Associated Devices >> click on the wheel to the right of S-04 Colours >> UNPAIR. -iOS: Settings >> Bluetooth >> Click on the info icon to the right of S-04 Colours >> Forget this device. Once unpaired the data will not be lost, but the smartwatch and the phone will no longer be connected. To re-establish the connection between the two you will need to follow the steps to associate them again.

To check if the APP is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can check the APP version through the APP itself: APP>> Me >> About. You can check the Firmware update via the APP by following these steps: APP>> Device>> Firmware Upgrade>> The message "No update available" should appear if the Firmware is already updated to the latest version.

S-04 Colours supports IOS smartphone version 10.0 or later / ANDROID 8.0 or later; you can check your smartphone version in Settings >> General >> About >> iOS Version for IOS phone; and Settings >> About Phone >> Software information >> Android Version for ANDROID phone.

The smartwatch can stay connected obstacles-free at least 10 meters and max 20 meters depending on the quality of the Bluetooth.

The phone call notification is active only when the APP can get the permission from your phone. It is required at the beginning of the first connection in the APP and you should choose ALLOW to authorize the APP to do it. For Android devices you can check the phone settings by following these steps: Settings >> APPS >> Sector S-04 - S05 >> Permissions >> make sure PHONE is authorized, as well as other permissions. Finally, check in the APP if the INCOMING CALL REMINDER setting is active (APP >> Device >> Call reminder >> Activate Incoming call alert)

The device need to be kept close to the smartphone and with BT active and battery charged, if so it should not disconnect.

First, make sure your smartwatch and smartphone are paired successfully. The sports/health data will be uploaded and updated in the phone APP while you activate the APP, just need to wait for a few seconds. Make sure the BT is well connected. Also make sure you have the latest version of the APP installed: To check if the APP is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can check the APP version through the APP itself: APP>> Me >> About. Also make sure you have the latest FW version installed: APP>> Device>> Firmware Upgrade>> The message "No update available" should appear if the Firmware is already updated to the latest version. Finally, make sure the APP is allowed for a background activity: For Android devices: Settings >> APPS >> Sector S-04 - S05 >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.

Synchronization is instant while the APP is on.

No you can't. Only automatic synchronization is allowed. But in the App main page >> Home, you can pull down the interface to refresh the dada. First of all make sure that your smartwatch and smartphone are correctly paired. The sports / health data will be uploaded and updated in the phone APP while you activate the APP, just wait few seconds. Make sure the BT is well connected. Also make sure you have the latest version of the APP installed: To check if the APP is updated to the latest version, you need to check the App Store for iOS devices and the Play Store for Android devices. You can check the APP version through the APP itself: APP>> Me >> scrolling down untill the end of the page you can see the APP version. Also make sure you have the latest FW version installed: APP>> Device>> Firmware Upgrade>> The message "No update available" should appear if the Firmware is already updated to the latest version. Finally, make sure the APP is allowed for a background activity: For Android devices: Settings >> APPS >> Sector&Morellato >> Battery >> you should have a non-optimized battery usage by default, so background activity should already be allowed.

S-04 Colours can be used to reject the incoming call on the smartphone. It is not possible to accept the call through the smartwatch or make calls from the smartwatch itself. In order to receive calls correctly, make sure that incoming call waiting is turned on. You can check it from the APP by following these steps: - iOS: APP main menu >> Device >> Call reminder >> turn on INCOMING CALL ALERTS. - Android: APP main menu >> Device >> make sure the INCOMING CALL REMINDER item is active. For Android also make sure the APP has the relevant permission. To check, follow these steps on your smartphone: Settings >> APPS >> Sector S-04 - S05 >> Permissions >> check that the permissions for PHONE and CALL LOGS are active. Also make sure that the S-04 Colours device is connected to your smartphone: - iOS: Settings >> Bluetooth >> Verify that S-04 Colours is connected; click on the related blue info button and make sure that the SHARE SYSTEM NOTIFICATIONS setting is turned on.

If you want the smartwatch to not be able to receive any calls, please turn off the incoming call alert from the APP: - iOS: APP main menu >> Device >> Call reminder >> turn off INCOMING CALL ALERTS. - Android: APP main menu >> Device >> make sure the INCOMING CALL REMINDER item is turned off. You can also simply activate the Do Not Disturb function from the APP: Device >> Do Not Disturb. In this way the smartwatch will not receive call or message notifications.

For further clarifications, please contact the dedicated service at: 049 9323887. The service operates at the following times and days: Tuesday 3 p.m. - 5 p.m; Wednesday 3 p.m. - 5 p.m; Thursday 9.30 a.m. - 12.30 p.m.

To turn on the smartwatch, try a long press on the side button or place the watch on the charger.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. Generally the higher the brightness level on the smartwatch, the lower the battery lasting.

Charging animation will be shown while smartwatch is charging.

You shall check whether the two charging base metal pillars are correctly fit into watch backside charge points or not.

Charging time will be around 2-3 hours.

There is a battery icon on the clock display showing the battery level.

Like smartphone, after a long time of no using, also the battery watch will loose power. It's normal and, after charging the watch, it will start running regularly.

The smartwatch battery lasts approximately 7 days in stand-by mode, while around 3-5 days with a normal use and only 1-2 days with BT almost always connected and a high frequency of use on speaker and vibration. If battery loose power too fast, please contact Morellato Sevice Center for help.

You can use both buttons to light up the screen. If the watch can not turn on, please contact Morellato Service Center for help.

The watch actually doesn't work when charging, it only shows the charging animation.

You will get the smartwatch box and the related dock charger and of course the smartwatch.

You may try to ask your question to the SERVICE CENTER for further clarifications.

While the fix pin fits the strap hole properly, the strap should not easily open.

You may try to ask your question to the SERVICE CENTER for further clarifications.

S-04 is designed with "easy click" spring bar so you can change straps by yourself easily.

You should normally re-connect to the smartphone and complete the update through S-04-S05 APP will fix it. Make sure phone with good condition of internet access. Or please contact Morellato Service Center for assistance.

No, this function is not available on S-04 Colours.

Here are the following steps: From the smartwatch>> Swipe up or down from the main menu >> Settings >> Reset.

Here the following steps; From the watch: swipe left from main menu >> Settings >> Language >> choose the language.

Here the following steps; From the watch: swipe left from main menu >> Settings >> Brightness.

You can control your smartphone's music player directly from your smartwatch: -iOS: once connected to the smartphone, by entering the MUSIC section of the smartwatch, it will be possible to remotely control the music player used in the phone: it will be possible to adjust the volume, change tracks and pause/resume music playback. -ANDROID: once connected with the smartphone, select the music source used in the phone from the APP (APP >> Device >> Music control). Subsequently, by entering the MUSIC section of the smartwatch, it will be possible to remotely control the music player used in the phone: it will be possible to adjust the volume, change tracks and pause/resume music playback.

Enter the APP and follow this step: APP >> Device >> APP alerts >> turn off the APP you don't want to receive notifications from.

First make sure your smartphone is connected via BT and allowed to share notifications and details with your smartwatch. If the notifications still don't work, you need to access the APP and follow this step: APP >> Device >> APP alerts >> Check if you have turned on the notification switch for the related APP. Also make sure that the DO NOT DISTURB mode in the APP is turned off: APP>> Device>> Do Not Disturb>> Turn Off.

Enter the APP and follow this step: APP >> Me>> Goals >> Target for steps.

We do not store your personal data in any way and are used exclusively to offer you a more personalized experience with the APP.

This kind of data is not compulsory but it is only needed for a better calculation and management of your sports activity and for Heart Rate monitoring.

You shall enter the APP and follow these steps: Main menu >> Select the top-left round person icon >> Tap on the icon near to the account number >> Select data you want to change.

Normally you will get the FW/UI updates automatically, but you can also check back on the mobile APP by following these steps: APP >> Device >> Firmware Upgrade >> The message "no update available" should appear if your device is already updated.

It is automatically synced with the phone time when it's connected. In case of any discrepancies, make sure the device is connected.

You may try to ask your question to the SERVICE CENTER for further clarifications.

Here are the following steps: From the APP >> Me >> About >> Watch Manual. Or visit the MORELLATO website and scroll down to USEFUL INFORMATION >> Instruction manuals.

We suggest to trying unpairing completely the BT from the phone and also reset the device (if screen is moving). Then keeping it fully charged and trying to connect again the device, you shall check if any firmware update is available from the APP.

You shall put the watch on the charger to light it up, or if it has enough power try to push the upper button to light it up or try a long push to turn it on.

S-04 Colours provides 16 dials for user options, one of which can be customized by the user directly from the APP. To change watch faces: From the smartwatch>> Settings >> Watch faces. Or press and hold on the home screen of the smartwatch until it shows you the different display options. From APP >> Device >> Watch Faces. The dial with the writing "EDIT" on the side is the customizable one.

Obviously the smartphone vibrates when it is properly connected to the smartwatch. If you don't want to receive notifications from an app or more than one, you have to enter the APP and follow these steps: Device >> APP alerts >> from the list you can disable notifications from the APP from which you don't want to receive notifications. If you want to remove the vibration we suggest you to activate the DO NOT DISTURB mode if the vibration bothers you. Once the DO NOT DISTURB mode has been activated, the smartwatch will not vibrate but at the same time you will no longer receive notifications: From APP >> Device >> Do Not Disturb.

If you want to remove vibration we suggest you to turn on the DO NOT DISTURB mode if the vibration bothers you; from the watch: swipe down from the watch main page >> tap on the left moon icon; from the APP: Main menu >> Sector S-04 >> Do not disturb.

Like all smartphones, the screen of the S-04 Colours smartwatch does not work well if the display is wet, so keep the screen away from sweat or water. Also be careful that the device does not receive strong shocks that could damage it. If it's not a water issue, make sure your UI and firmware are up to date, and if so, do a smartwatch data reset. If it still doesn't work, contact the Morellato Assistance Center for assistance.

Once the watch has been associated with the APP, it is not necessary to keep the latter open for the watch to perform its functions. For Android make sure the APP is not optimized to continue receiving data: Phone settings>> APPS>> Sector S-04 - S05 >>Battery >> Check that the battery usage is "NOT OPTIMIZED".

Yes.

No you can't.